Refund Policy

1. What this covers

This policy covers any future purchase of Omnicoins or cosmetic items made directly from omnigamestudio.com. It sits alongside our Terms of Service; where the two touch the same subject, this page governs refunds.

2. Your statutory rights come first

Nothing here removes rights you have under the law where you live. If your local consumer law gives you a right to a refund, that right applies regardless of anything below.

Shoppers in the UK and EU normally have 14 days to withdraw from a digital purchase. Because virtual currency is delivered to your account immediately, we ask you to consent to immediate delivery at checkout, which ends that withdrawal right once delivery has happened. We will always say so plainly at the point of purchase rather than burying it here.

3. Our own refund window

Beyond your statutory rights, we will refund a purchase on request when all of the following are true:

• You ask within 14 days of the purchase.
• The Omnicoins or items you bought are still unspent and unused.
• The purchase is not part of a pattern of buy-and-refund.

Partly spent purchases are not usually refundable, because the value has already been taken into the games. We will still look at genuine cases individually.

4. When we refund regardless

• You were charged twice or charged for something you did not receive.
• A purchase did not deliver because something broke on our side.
• An unauthorized purchase, including one made by a child using an adult's payment method. Tell us and we will refund it and help you prevent a repeat.
• We remove or substantially break something you paid for and cannot restore it.

5. What is not refundable

• Omnicoins earned by playing, including daily rewards and bonuses. They were never paid for.
• Coins already spent on an item, once that item is on your account.
• Consumables that have already been used.
• Losing progress, a rating, or a streak. Cosmetics never affect gameplay or ranking, so a purchase cannot cost you a match.

6. If the service closes

If we discontinue Omnigames, we will give notice on the site and, where we are able, refund purchases made in the 30 days before that notice that are still unspent. Omnicoins have no cash value and cannot otherwise be converted to money.

7. How to ask

Email contact@omnigamestudio.com from the address on your account, with the approximate date and amount. We aim to reply within 5 business days. Approved refunds go back to the original payment method and typically settle within 5 to 10 business days, depending on your bank.

Please contact us before asking your bank to reverse a charge. A chargeback can lock the account automatically while it is investigated, and it is slower for you than simply emailing us.

8. Purchases made elsewhere

If you ever buy Omnigames content through an app store or another platform rather than directly from us, that platform's refund policy and process apply, and you will need to request the refund from them.

9. Contact

Questions: contact@omnigamestudio.com. See also our Terms of Service and Privacy Policy.